FAQ

 

1. How long does shipping take?
Shipping times vary by location and carrier. Standard delivery takes 7-15 business days, while express shipping takes 3-7 business days. You’ll receive a tracking number once your order is shipped.

2. How can I track my order? 
Once your order is shipped, you will receive a tracking number via email. You can track your package on our website or through the carrier’s website.  

3. What is your return policy? 
We offer a 30-day return policy. If you're not satisfied, you can return the item in its original condition for a refund or exchange. Contact our support team for instructions.  

4. Do you offer refunds? 
Yes! If your item arrives damaged, defective, or significantly different from the description, we will issue a full refund or send a replacement.  

5. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure payment options. All transactions are encrypted for your security.  

6. Can I cancel or modify my order after placing it?
We process orders quickly, but if you need to make changes or cancel, please contact us within 12 hours of purchase. After this period, we may not be able to make adjustments.  

7. Do you ship internationally? 
Yes, we ship to most countries worldwide! Shipping costs and delivery times vary by location. You can check shipping options at checkout.  

8. Are your products high quality?  
Absolutely! We carefully select and test our products to ensure they meet high-quality standards. Customer satisfaction is our priority.  

9. Do you offer discounts or promotions? 
Yes! We regularly offer discount codes and special promotions. Sign up for our newsletter or follow us on social media to stay updated on exclusive deals.  

10. How do I contact customer support?
You can reach us via email, live chat, or our contact form on the website. Our team is available to assist you within 24 hours.